Still thinking of crisis leadership today, I want to draw attention to the need for mission imperatives in the process. Often crisis management involves process and process refinement, if not realignment. These are appropriate directions in working through a crisis, but never paramount. Most important is to retain a focus on the essential objectives of the organization or industry in flux. It’s in the panic and confusion of the crisis that we can take our eyes off the mission and fail in the process.
I’m working with a group right now that is having this difficulty. They are so fixed on what they see as a crisis, they have monumentally reconfigured processes to resolve the issues. Well intentioned, but grossly distracted from their purpose for existence which is not simply taking a back seat, but suffering as a result.
Crisis leadership needs to be not simply mission aware, but mission driven.